Terms & Conditions

ORDERING

  • All orders must be confirmed in writing.
  • Unless credit account terms have been agreed, all goods ordered must be paid for on a pro-forma basis. All goods for supply outside of mainland U.K. will be supplied on a proforma basis only. Estimated delivery dates will not be quoted on Pro Forma orders until payment has been received.
  • Where payment is made by a U.K. customer with a credit account, payment must be made within 30 days of the invoice date. Failure to observe these terms will forfeit account status and incur interest on any payment overdue at 3% over the base lending rate of HSBC Bank Plc, varying from time to time.
  • For Pro Forma customers delivery times are quoted on receipt of payment. For all other orders, delivery times are quoted on receipt of order and are to be treated as estimates only.
  • Prices quoted on this tariff are in Sterling.
  • Prices quoted maybe subject to change without prior notice at the sole discretion of Porta Romana.
  • Payment may be made by bank transfer, cheque or credit card. A 2.5% fee will be incurred for payment with American Express.
  • On those ranges that are individually hand painted, colour matching is available at a minimum 20% surcharge. Please contact the Head Office for advice on finishes.
  • Title to goods shall only pass when payment has been received in full.

DELIVERIES

  • All orders are despatched from our Head Office in Surrey and not via our London showroom. This is also the case when returning goods. We cannot accept returned goods at our London showroom.
  • UK Deliveries - All prices quoted are for delivery from our Surrey premises. Standard UK deliveries are on an overnight service on a stated day only. The mainland UK delivery charge is a minimum of £15.00 plus VAT and includes insurance and packing.
    • Delivery of furniture and other vunerable items is by quotation.
    • Special deliveries to other addresses, or at specific times are by arrangement and at extra cost.
  • All European delivery charges quoted are for collections from our Surrey premises as follows:-
    • Orders between €0- €1200 in value, packaging and carriage will be charged at €75.
    • Orders between €1200- €8000 in value, packaging/carriage will be charged at 6% of the order value.
    • Orders over €8000 in value will be quoted on an individual basis.
      • With the following exceptions:-
    • For Norway and Switzerland carriage charges will be quoted on an individual basis, including custom clearance.
    • Furniture or larger orders which require special transportation or crating will be quoted on an individual basis.
  • All other worldwide orders are quoted on an individual basis.
  • Orders packed ready for shipping which are not collected within two weeks will be subject to storage charges.

RETURNS/DAMAGES POLICY

  • All damages and shortages should be notified within 3 working days of receipt of the goods, Porta Romana will not be held responsible for any damages or shortages if goods are not unpacked within 4 weeks of receipt.
  • Porta Romana cannot accept responsibility for any damages incurred once goods go into a storage depot.
  • Porta Romana will take no responsibility for damages incurred in transit when using your own shippers. A signature from your chosen courier on collection confirms that they are receiving your order in good condition, and that boxes have been labelled in accordance with their specifications. Your shippers should provide you with the necessary insurance policies to cover your order.
  • Orders cancelled once manufacture is under way, or goods returned for reasons of unsuitability will be accepted at the management’s discretion subject to a returns charge of 20% plus transport costs. Where goods are accepted for return, it is the responsibility of the client to ensure that they are received in a saleable condition and any damage sustained will be charged back to the customer.
  • A replacement order will be sent upon receipt of a completed returns form.

REGULATIONS & POLICIES

  • The products are exclusive designs belonging to Porta Romana. Please do not submit design sheets featuring our products to other manufacturing companies. Any manufacturer found to be re-producing our products will be breaching copyright laws. As members of ACID we actively pursue any infringement of these laws.
  • Porta Romana are members of the Decorative Lighting Association and all lampbases are wired and tested to current standards and CE marked. Fitted plugs will be connected to all lamp bases in accordance with current regulations. Unless otherwise requested 3 amp square pin plugs will be fitted.
  • Porta Romana are a Lighting Association ‘Code of Practice’ accredited company. All lighting products are made using the finest materials and wiring and assembly processes are carried out and monitored to the highest standards. Unless particularly delicate features of a product design are either obvious, or specifically drawn to the attention of the buyer or user, it is warranted that all such items are:
    • of contract quality and suitable for use in commercial interiors
    • wired and tested to all relevant, and current standards and CE marked
    • provided with Certificates of Conformity as and when required, to the following standards BS 4533 Section 102.1: 1990 EN 60598-2-1: 1989 BSEN 60598-1-2000 Fixed General Purpose Luminaires; and BS EN 60598-1-2000, BS EN 60598-2-4-1998 Portable General Luminaires
    • assembled with the use of British Standard or European Standard components
  • Please see our US Dollar pricelist for information regarding products that are available with UL approval.